Privacy Policy and terms

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SMS Privacy Policy – Emael Mental Health Services

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories below exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

SMS Privacy Policy

By providing your mobile phone number to Emael Mental Health Services, you consent to receive SMS messages related to our services. These may include, but are not limited to:

Appointment reminders

Scheduling confirmations

Billing and insurance updates

Clinical follow-up reminders

Other important service-related communications

Consent & Use of Information

By opting in, you give express consent to receive SMS communications from Emael Mental Health Services. We maintain strict confidentiality—your information will never be sold or shared with third parties for marketing purposes.

Message Frequency

Message frequency may vary based on your interactions with our services. You may receive recurring updates, especially around scheduled appointments and care coordination.

Opt-Out & Support

You can opt out of SMS messages at any time by replying STOP.

For assistance or further information, reply HELP or contact our office directly.

Message & Data Rates

Standard message and data rates may apply, depending on your mobile carrier and service plan. Please consult with your provider for specific charges.

Information We Collect

We may collect the following types of information:

Personal details (e.g., name, phone number, email address)

Appointment and scheduling data

Insurance and billing information

Clinical communication preferences, including SMS consent

Website usage data (e.g., cookies, analytics)

How We Use Your Information

Your information is used to:

Provide psychiatric and mental health services

Schedule and confirm appointments

Communicate about treatment plans and follow-ups

Share billing and insurance-related updates

Enhance website experience and service delivery

SMS Communications Summary

Consent: Providing your number gives consent to receive SMS messages

Frequency: Varies based on services and communication needs

Opt-Out: Reply STOP

Support: Reply HELP

Rates: Standard message/data rates may apply

Privacy: We do not share your phone number or personal information with third parties for marketing

Data Protection

We implement robust security measures to protect your personal and health information from unauthorized access, in compliance with HIPAA and applicable privacy regulations.

Sharing of Information

Your information is not sold or shared for marketing purposes. We only share information:

When required by law

To support care delivery through secure, HIPAA-compliant platforms or partners

Your Rights

You may request access, correction, or deletion of your data at any time by contacting our office.

Disclaimer

The content on this website and within SMS communications is intended for general informational purposes only.

Emael Mental Health Services does not provide legal or emergency services. Please contact emergency services or a licensed healthcare provider for urgent needs.

We strive to ensure accurate and timely information, but make no guarantees regarding completeness or reliability. Use of our services does not constitute a provider–patient relationship unless explicitly established through intake and consent.

Terms of Use

By using our website or engaging with our services, you agree to the following:

Services

Emael Mental Health Services provides psychiatric evaluations, medication management, psychotherapy referrals, and mental health support services.

Intellectual Property

All content on our website—including text, images, and branding—is the property of Emael Mental Health Services and may not be copied or reused without prior written consent.

Limitation of Liability

We are not liable for indirect or consequential damages arising from service interruptions, third-party platform issues, or communication delays beyond our control.

Modification of Terms

We reserve the right to update this policy at any time. Continued use of our services implies acceptance of the updated terms.